Setting up an uninstall survey for your Chrome extension is a valuable way to gather user feedback and improve your product. This process involves creating a survey, hosting it online, and modifying your extension to direct users to the survey upon uninstallation. Follow these steps to learn how to implement an uninstall survey for your Chrome extension:

1. Create your survey using our free Chrome extension uninstall survey template
2. Host the survey:
   • Hosting is easy in Whirr, and just takes a single click of the Publish button
   • Once published, simply copy the project's URL
3. Modify your extension's code
   • Set UninstallURL using the following code
   • chrome.runtime.setUninstallURL(
 url: string,
 callback?: function,
)
4. Update your extension
   • Upload the new version to the Chrome Web Store
   • Wait for approval and distribution
5. Test the survey:
   • Install your updated extension
   • Uninstall it to ensure the survey appears
6. Monitor and analyze:
   • Regularly check survey responses
   • Use insights to improve your extension

Remember: Keep your survey short and respect user privacy. Don't collect personal information unless necessary and clearly stated.

For more info, see the Chrome developer docs

While comprehensive surveys can provide detailed insights, we've found that users are significantly more likely to complete a single-question form. Our free template focuses on the most crucial question:

"Why did you uninstall our extension?"

This question, with carefully selected multiple-choice options, often provides the most actionable insights with minimal user effort.

This streamlined approach maximizes response rates while still capturing vital information.

If you choose to expand and customize the free survey template, consider adding these optional questions:

1. Duration of use before uninstalling
2. Overall satisfaction rating
3. Features they found most/least useful
4. Improvements that might lead to reinstallation
5. Open-ended feedback

Remember, while these additional questions can provide more context, they may reduce completion rates. Our template's focused approach ensures you gather critical feedback efficiently, helping you improve your Chrome extension without overwhelming users.

To boost your Chrome extension's uninstall survey response rate:

1. Keep it short: Our one-question template maximizes completion rates.
2. Timing is key: Present the survey immediately after uninstallation.
3. Clear messaging: Explain the survey's purpose and how it helps improve the extension.
4. Mobile-friendly design: Ensure the survey works well on all devices. If you're using Whirr, your projects are automatically mobile responsive.
5. Offer incentives: Consider providing a small reward for completion.
6. Use clear, concise language: Avoid jargon and complex terms.
7. Personalize: Address users by name if possible. For example, using variables in Whirr you can personalize the survey to address the user by name. Personalization has been proven to improve a user's experience.
8. Optimize for speed: Ensure the survey loads quickly.
9. Follow up: Send a reminder email if users don't complete the survey initially.

Remember, higher response rates lead to more accurate data, helping you make informed decisions to improve your Chrome extension's user experience and retention.

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Leveraging uninstall survey data to enhance your Chrome extension:

1. Identify patterns: Look for common reasons users uninstall your extension.
2. Prioritize issues: Focus on frequently mentioned problems first.
3. Feature development: Use feedback to guide new feature creation.
4. UX improvements: Address usability concerns highlighted in responses.
5. Performance optimization: If users mention slowdowns, focus on speed enhancements.
6. Competitor analysis: Learn from users who switched to alternatives.
7. Marketing adjustments: Refine your extension's description based on misconceptions.
8. User segmentation: Analyze feedback from different user groups.
9. Roadmap planning: Align your development roadmap with user needs.
10. Bug fixes: Quickly address any technical issues users report.
11. Re-engagement strategies: Develop targeted campaigns to win back users.

By systematically analyzing and acting on uninstall survey data, you can continuously improve your Chrome extension, boost user satisfaction, and increase retention rates in the competitive browser extension market.

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